Project Manager

Salix Data is a global company with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. They have partnered with over 2,500 fast-growing and successful businesses, including Fortune 500 companies and regional leaders.

The Project Manager will be responsible for the end-to-end management of various internal and external projects, from initial kickoff to final completion. This includes developing and maintaining comprehensive project plans, task lists, timelines, and resource allocations. The role requires close collaboration with developers, operations, and other departments to ensure all deliverables are met on schedule and within defined scope. The Project Manager will act as the primary contact for assigned projects, keeping all stakeholders informed and engaged. Key duties involve monitoring milestones and task progress, preparing regular updates for leadership, and proactively identifying and resolving potential roadblocks to mitigate project risks. Accurate project documentation, approvals, and communications must be maintained and stored appropriately. The role also involves submitting weekly Capacity Reports, updating the New Business Report, and completing Service Failure Reports when necessary. The Project Manager will work with Senior PMs for escalations, strategic alignment, and resource requests, and will contribute to process enhancements and team initiatives to refine project management practices. Post-project reviews will be conducted to capture lessons learned and identify areas for improvement, supporting the adoption of best practices and tools.

1. Independently manage internal and external projects from initiation to completion.
2. Develop and maintain detailed project plans, timelines, and resource allocations.
3. Collaborate with various departments to ensure timely and within-scope project deliverables.
4. Serve as the primary point of contact for assigned projects, keeping stakeholders informed.
5. Monitor project milestones and progress, providing regular updates to leadership.
6. Identify and escalate potential roadblocks, tracking resolutions to mitigate risks.
7. Maintain accurate project documentation, approvals, and communications.
8. Submit weekly Capacity Reports and update relevant business reports.
9. Work with Senior Project Managers to resolve escalations and align on strategy.
10. Participate in process enhancements and team initiatives to improve project management practices.
11. Conduct post-project reviews to identify lessons learned and improvement opportunities.
12. Support the adoption of project management best practices and tools.

1. Bachelor's degree in Business Administration, Project Management, Information Technology, Computer Science, or a related field.
2. 3-5 years of experience in Project Management, Project Coordination, or a similar role.
3. Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches).
4. Experience working with technical teams and technology-driven projects.
5. Proficiency with project management tools such as ClickUp or similar platforms.
6. Excellent written and verbal communication skills.
7. Strong organizational, problem-solving, and time-management abilities.
8. Ability to manage multiple projects simultaneously with attention to detail.
9. Proficiency in Microsoft Office Suite.
10. Project management certification (CAPM, Scrum Master, PMP, or equivalent) is an advantage.
11. Experience in BPO, data operations, technology services, or related industries is a plus.
12. Familiarity with software development lifecycles and technical workflows is beneficial.
13. Experience creating reports, dashboards, and project performance metrics is a plus.
14. Proven ability to lead technology, software implementation, automation, digital transformation, or operational improvement projects.
15. Experience managing cross-functional stakeholders, including executives, clients, and technical teams.
16. Demonstrated ownership of project delivery and outcomes.
17. Ability to confidently lead projects with evolving requirements and ambiguity.
18. Enjoy solving complex business challenges and bringing structure to ambiguity.
19. Comfortable driving accountability and influencing decisions across teams.
20. Experience facilitating workshops, discovery sessions, and stakeholder meetings.
21. Ability to balance strategic thinking with hands-on execution.
22. Proactive in helping people adopt new processes, systems, and ways of working.
23. Takes ownership, works independently, and consistently follows through on commitments.