Test Center Administrator

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

The Test Center Administrator is responsible for the complete administration and invigilation of examinations. This includes understanding, meticulously implementing, and taking full ownership of all policies and procedures governing the examination processes to ensure smooth and secure test delivery.

1. Deliver exceptional customer service to all candidates.
2. Set up testing equipment and the environment in accordance with company protocols.
3. Manage candidate sign-in procedures, including identity verification, following Pearson VUE and client guidelines.
4. Clearly explain the testing process to candidates and address any questions they may have.
5. Uphold the integrity and security of all tests, ensuring proper supervision and invigilation standards are met.
6. Contribute to maintaining a clean, professional, and quiet testing atmosphere within the center.

1. Demonstrated strong face-to-face communication skills, with prior experience in a customer-facing position.
2. Proven capability to adhere strictly to established procedures and policies.
3. Exceptional attention to detail.
4. A genuine enjoyment of working with people, coupled with effective time management abilities and the capacity to perform well under pressure.
5. Comfortable working in a quiet, focused environment.
6. Proficiency in using personal computers.