Client Services Call Center Assistant Internship

Cytonn Asset Managers Limited (CAML) is the regulated affiliate of Cytonn Investments Management Plc, licensed as a Fund Manager by the Capital Markets Authority and the Retirement Benefits Authority, and also a licensed Real Estate Investment Trust (REIT) Manager. Its objective is to offer superior risk-adjusted investment returns to clients through public and alternative investments. Cytonn Investments Management Plc (CIMP) is an alternative investment manager with real estate development capability, focusing on private equity and real estate investments in the high-growth Kenyan Region.

Cytonn Asset Managers Limited (CAML), a regulated affiliate of Cytonn Investments Management Plc, is seeking dynamic and hardworking individuals for a Client Service and Operations Internship under the Cytonn Young Leadership Program (CYLP). This program is designed to provide comprehensive training over 12 weeks, focusing on practical and competitive skills in client servicing and operations. Interns will gain exposure to challenging career paths, developing leadership, critical thinking, and problem-solving abilities, while building strong relationship management skills and integrating with various business units to ensure efficient client service delivery. The program emphasizes the importance of acquiring and training talented graduates for the company's future success.

1. Effectively handle client calls, queries, and emails.
2. Identify and communicate methods to enhance customer experience.
3. Develop skills to manage client complaints and resolve issues effectively.
4. Understand Know Your Customer (KYC) requirements and securely maintain client records and contact details.
5. Assist in preparing for external and internal client meetings and track their effectiveness.
6. Act as a lead in providing an integrated approach across business units for effective customer experience.
7. Be trained on handling and administering company databases with attention to detail and data integrity.
8. Assist in properly recording all transactions with supporting documents in the database system, including client contributions, withdrawals, and corporate actions.
9. Maintain financial security and controls based on existing policies and procedures, and propose new internal controls.
10. Drive efficiency by leading automation processes and enhancing internal communication systems within the department.
11. Be trained on generating daily, weekly, and monthly management reports to support effective decision-making.
12. Ability to work day and night shifts.
13. Perform any other assigned duties.

1. Minimum C Plain Grade in High School.
2. Diploma Certification in Business Administration, Project Management, Procurement, Systems Support, or other related business courses.
3. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel).
4. Demonstrated attention to detail, accuracy, and ability to question processes for deeper understanding.
5. Excellent communication and relationship-building skills.
6. Positive attitude and flexibility to handle diverse tasks, including long hours with minimal supervision.