Electronic Queue Management Systems (EQMS) Technician

Biometrics Technology Limited is a service-based, security system integrator company specialized in physical, cyber and network security. They provide organized, smarter, and secure spaces through their installations to enable efficient and seamless business operations for their clients.

The EQMS Technician will provide crucial support for both new system deployments and existing client installations, ensuring the reliability of systems and adherence to Service Level Agreements.

1. Install and set up EQMS equipment, including kiosks, printers, displays, and servers.
2. Offer primary and secondary technical support, both in person at client sites and remotely.
3. Identify and fix problems related to hardware, software, and network connections.
4. Perform both scheduled preventive maintenance and necessary corrective repairs, which may involve replacing equipment.
5. Assist with system integration, upgrades, and various project implementation tasks.
6. Keep precise technical documentation and service reports up-to-date.
7. Provide professional support and training to clients as needed.

1. Possess a Diploma or Degree in Information Technology, Computer Science, Engineering, or a related field.
2. Have at least two years of experience in IT support, system installation, or ICT infrastructure.
3. Demonstrate strong knowledge of computer hardware, Windows operating systems, and fundamental networking concepts.
4. Exhibit practical experience with printers, kiosks, displays, and troubleshooting Local Area Networks (LANs).
5. Professional certifications such as CompTIA A+, Network+, CCNA, Microsoft, or ITIL are beneficial.
6. Experience with Electronic Queue Management Systems (EQMS), SQL/database support, or systems integration is highly advantageous.
7. Possess excellent troubleshooting and analytical abilities.
8. Have strong communication skills and a customer service-oriented approach.
9. Be capable of working both independently and effectively as part of a team.
10. Show flexibility to travel frequently and work outside standard business hours when necessary.
11. Maintain a professional, dependable, and adaptable demeanor in various client environments.