Student Application & Monitoring Trainee Intern

The role involves assisting the Student Application & Monitoring team with the entire lifecycle of candidate and student (referred to as ‘Members’) management, encompassing application, onboarding, and ongoing monitoring. Key attributes for this position include strong interpersonal communication skills, proficiency in Microsoft Office and Google Suite applications, and a proactive willingness to learn quickly. This opportunity is ideal for individuals looking to enhance their professional skills and gain valuable experience within the education sector, contributing positively to the organization's mission.

1. Support outreach activities, including visits to tertiary education institutions and conducting information and pre-graduation sessions with students.
2. Assist the Student Application & Monitoring Manager and the CHANCEN team with administrative tasks.
3. Help assess the accuracy of data collected from student applications during the onboarding process.
4. File all student Members' documents correctly and share them with the Supervisor for review.
5. Collaborate closely with the broader CHANCEN International team to ensure effective teamwork.
6. Prepare all necessary materials and documents for education institution visits, education fairs, or events involving CHANCEN.
7. Assist the Student Application & Monitoring team in conducting the ISA contract signing process with student applicants.
8. Support the coordination and scheduling of home visits in collaboration with the program team.
9. Perform other tasks as assigned by the Supervisor.

1. Minimum Diploma or ongoing Bachelor’s Degree in Business Administration, Communication, Education, Sociology, Economics, International Relations, or a related field.
2. Strong interest in communication, customer service, or student engagement is beneficial.
3. Excellent verbal and written communication skills in both English and Kiswahili.
4. Ability to communicate clearly and professionally with students, applicants, and guardians.
5. Capability to adapt tone and messaging for diverse audiences.
6. Ability to interact with individuals with empathy, patience, and professionalism.
7. Comfortable handling inquiries via email, phone calls, and digital platforms.
8. Strong interpersonal skills and a willingness to effectively support beneficiaries.
9. Openness to guidance in facilitating communication activities.
10. Highly organized with meticulous attention to detail in communication tracking and documentation.
11. Ability to manage multiple communication tasks, including emails, calls, and follow-ups.
12. Willingness and commitment to learn, work, and adapt to CHANCEN’s organizational culture.