IT Internship Opportunity

The IT Intern will be responsible for delivering first-level technical assistance to users, addressing common hardware, software, connectivity, and access problems under supervision. Key duties include logging, updating, and tracking incidents and service requests via the IT ticketing system, escalating complex issues as needed. The intern will also help monitor IT systems, applications, servers, and network infrastructure, reporting any alerts or performance problems. Support for routine IT maintenance, such as software updates, patching, backups, and device configuration, will be provided. Additionally, the role involves assisting with user onboarding and offboarding, managing IT assets and inventory, deploying equipment, and supporting Google Workspace and other IT applications. The intern will contribute to developing and maintaining IT documentation, participate in IT projects, support clinics, and shift rotations, while collaborating with Senior IT Engineers to troubleshoot issues and ensure clear communication with users. Adherence to IT, information security, data protection, and acceptable-use policies is essential.

1. Provide first-level technical support to users and assist in resolving routine hardware, software, connectivity, and access issues under supervision.
2. Log, update, and follow up on incidents and service requests through the IT ticketing system, escalating complex issues to the appropriate team members.
3. Assist with monitoring IT systems, applications, servers, and network infrastructure, and report alerts, outages, or performance issues.
4. Support routine IT maintenance activities, including software updates, patching, backups, device configuration, and basic troubleshooting, under supervision.
5. Assist with user on-boarding and off-boarding, IT asset management, inventory updates, and deployment of IT equipment.
6. Assist with the administration and support of Google Workspace and other IT systems and applications.
7. Assist in developing and maintaining user guides, knowledge base articles, SOPs, troubleshooting guides, and other IT documentation.
8. Participate in IT projects, support clinics, shift rotations, and continuous improvement initiatives.
9. Work closely with Senior IT Engineer(s) to troubleshoot technical issues and maintain clear communication with users on support progress.
10. Adhere to IT, information security, data protection, and acceptable-use policies and procedures.

1. Recent graduate with a Bachelor’s degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems, or a related field.
2. Basic knowledge of hardware, software, operating systems, networking, Google Workspace, and IT troubleshooting.
3. Basic proficiency in Windows, Linux, ChromeOS, and macOS environments.
4. Good analytical, diagnostic, and problem-solving skills, with attention to detail.
5. Strong communication and interpersonal skills, with the ability to support users and collaborate effectively with the IT team.
6. Good organizational skills, including task prioritization, record keeping, and meeting deadlines.
7. Willingness to learn, ability to work under supervision and independently, and confidence to escalate issues when necessary.
8. Professionalism, confidentiality, and a strong customer-service mindset.
9. Familiarity with IT ticketing systems, remote support tools, and knowledge bases is an added advantage.
10. Previous IT support or relevant practical experience is an added advantage.