Branch Manager

Powerstar Supermarkets is a retail chain founded in 2013, operating in Nairobi, Kenya, focusing on providing supermarket services.

The Branch Manager at Powerstar Supermarkets is responsible for the efficient and profitable running of the branch. This includes leading sales initiatives to boost revenue, maintaining high standards of customer service, and effectively managing the branch team through scheduling, training, and performance evaluations. The manager also ensures proper merchandising, inventory control, and adherence to company policies, health, and food safety regulations. Regular reporting on branch performance to senior management and prompt resolution of customer and operational issues are also key aspects of the role.

1. Oversee daily supermarket operations to ensure efficiency and profitability.
2. Drive sales performance and implement strategies to increase revenue.
3. Ensure excellent customer service standards are maintained across the branch.
4. Manage and supervise staff, including scheduling, training, and performance management.
5. Maintain high standards of merchandising, inventory control, and stock availability.
6. Ensure compliance with company policies, health and safety regulations, and food safety standards.
7. Prepare regular operational reports and communicate branch performance to senior management.
8. Resolve customer complaints and operational challenges promptly and professionally.

1. Diploma or Degree in Business Administration, Business Management, Retail Management, Supply Chain, or a related field.
2. 2-5 years of experience in retail management, with a strong preference for supermarket experience.
3. Proven track record in sales management, customer service, and store operations.
4. Strong leadership and people-management skills, including team supervision, coaching, and conflict resolution.
5. Excellent communication skills, both written and verbal.
6. Knowledge of inventory and stock management, including shrinkage control.
7. Ability to analyze sales trends, set targets, and manage budgets.
8. Strong problem-solving and decision-making abilities in a fast-paced environment.
9. Excellent organizational and time-management skills.