Business Development Officer – Broker Channel

NCBA Bank Kenya Plc is a financial institution founded in 2019, offering a range of banking and financial services.

The Business Development Officer for the Broker Channel at NCBA Group is tasked with achieving profitable growth through licensed insurance brokers. This involves establishing and nurturing broker relationships, developing and converting a strong pipeline for approved general insurance products, and ensuring efficient coordination of quotations, renewals, and service delivery. The officer will also work to enhance broker engagement and productivity, utilizing portfolio insights to improve customer retention, overall experience, and the profitability of the channel.

1. Acquire, activate, and manage relationships with licensed insurance brokers.
2. Build and convert a quality pipeline across approved general insurance products.
3. Coordinate quotations, renewals, and service delivery processes.
4. Strengthen broker engagement and enhance their productivity.
5. Utilize portfolio insights to improve customer retention and overall experience.
6. Drive channel profitability through strategic initiatives.

1. Bachelor’s degree in Insurance, Business, Marketing, Finance, or a related field from a recognized institution.
2. Mandatory professional insurance qualification such as CII/ACII or AIIK.
3. Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection, and intermediary controls.
4. Proficiency in CRM, Microsoft Office, and data analysis/reporting tools for pipeline and performance management.
5. At least 5 years of relevant experience in insurance or financial services.
6. Minimum of 3 years experience in business development, account management, or channel sales.
7. Demonstrated experience in managing insurance brokers and achieving measurable growth in premium, retention, portfolio profitability, and share of wallet.
8. Experience using sales analytics and market insights to improve conversion, retention, partner productivity, and campaign ROI.
9. Experience collaborating with various departments including Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance, and external partners.