Relationship Manager, Corporate and Commercial Banking

DIB Bank Kenya Limited, established in 2017, is a financial institution based in Nairobi, Kenya, offering banking services.

The Relationship Manager is responsible for crafting sales strategies that align with the overall Commercial and Corporate Business Plans and the specific needs of clients within this segment. A primary objective is to ensure that product revenue and profitability goals are met or surpassed by deeply understanding customer businesses and proactively addressing their requirements through a consultative sales approach.

1. Achieve or exceed product revenue and profitability targets by understanding customer businesses and anticipating needs through consultative selling.
2. Match customer requirements with product capabilities by presenting tailored demonstrations and proposals.
3. Negotiate and renegotiate terms and conditions with customers to maximize revenue and profitability.
4. Identify opportunities for cross-selling and referrals to other banking lines by developing a strong understanding of client needs.
5. Provide structured solutions to meet the specific cash management requirements of customers and prospects.
6. Implement a disciplined product-oriented sales management process, monitoring, tracking, and reporting on sales activity periodically to ensure sales targets are met.
7. Assist product management and development in strategic product rollouts.
8. Support customer insights, market trends, and product intelligence for new product developments or enhancements to strengthen the competitive position.
9. Facilitate customer service issues and ensure a high level of post-sales service is consistently provided to clients.
10. Perform any other duties assigned by the team leader.

1. Bachelor’s degree in Business Management or a related field from a recognized university.
2. Minimum of seven (7) years of banking experience, with at least three years in business development for Corporate or Commercial segments.
3. Excellent financial acumen and analytical thinking skills.
4. Excellent sales and marketing skills.
5. Strong interpersonal skills.
6. In-depth knowledge of commercial banking products.
7. Sharia Foundations and principles of Islamic finance will be an added advantage.