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Reservations Supervisor
JW Marriott Hotel Nairobi
Nairobi
Full-time
Hospitality & Hotel
Hospitality & Leisure
Mid Level
Salary: Open / Negotiable
Posted 1 month ago
Deadline: Oct 19, 2026About the Company
JW Marriott Hotel Nairobi is a luxury hotel established in 2024, offering hospitality and tourism services in Nairobi, Kenya.
Job Description
Reservations Supervisor
Key Responsibilities
- Oversee accuracy of room blocks, reservations, and group market codes.
- Communicate company values and/or culture to new employees.
- Review and implement new Reservations procedures.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests.
- Set-up proper billing accounts according to Accounting policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Requirements
- Diploma/Degree in Hospitality Management or related Course
- Minimum of 3 years of experience (2 years in 5-star hotel)
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How to Apply
Job Details
- Function
- Hospitality & Leisure
- Industry
- Hospitality & Hotel
- Type
- Full-time
- Location
- Nairobi
- Experience
- Mid Level
- Salary
- Open
- Posted
- Aug 20, 2026
- Views
- 103
- Deadline
- Oct 19, 2026