Relationship Manager – Infrastructure & Energy

KCB Group is a leading financial institution in Kenya, established in 1877, offering a wide range of banking and financial services.

The Relationship Manager for Infrastructure & Energy is responsible for executing the portfolio strategy in line with KCB Bank's overall corporate and business objectives. This includes achieving revenue, profitability, and growth targets, acquiring new clients, and expanding the portfolio sustainably. The role requires a deep understanding of clients, industry trends, and the broader economic environment to support strategic decision-making and business development. It also involves collaborating with various product, sector, and business teams to deliver integrated financial solutions, driving cross-selling and upselling of the bank’s products, and managing pricing and profitability while enhancing customer experience and non-financial metrics.

1. Implement the Infrastructure & Energy portfolio strategy in alignment with the bank’s overall corporate and business objectives.
2. Deliver agreed revenue, profitability, balance sheet, customer acquisition, and growth targets.
3. Drive the acquisition of new Infrastructure & Energy clients and identify opportunities for sustainable portfolio expansion.
4. Develop a deep understanding of clients, industry trends, and the broader economic environment to support strategic decision-making and business development.
5. Execute business development initiatives and client strategies to grow revenues, fees, and market share.
6. Collaborate with product, sector, and business teams to deliver integrated financial solutions.
7. Drive cross-selling and upselling of the bank’s products and services across the portfolio.
8. Manage pricing, profitability, and portfolio returns while maintaining a healthy balance between asset growth and income generation.
9. Improve customer experience and non-financial performance metrics, including customer acquisition, segmentation, and satisfaction.
10. Build, maintain, and deepen strategic relationships with key clients and stakeholders.
11. Deliver exceptional and consistent customer service to drive loyalty, retention, and long-term value.
12. Engage senior client decision-makers to identify opportunities and provide tailored financial solutions that support their business objectives.
13. Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank.
14. Exercise discretion regarding account conduct based on a close knowledge and understanding of client activities.
15. Maintain portfolio quality within approved risk appetite, including NPL and PAR thresholds.
16. Strengthen risk management, controls, governance, and business continuity processes within the portfolio.
17. Ensure ongoing compliance with regulatory requirements, Bank policies, and operational procedures.
18. Conduct regular portfolio reviews and implement corrective actions to mitigate risks and safeguard asset quality.

1. A university degree from a recognized institution.
2. At least five years of experience in the financial or banking sector.
3. A minimum of three years of experience in Corporate Relationship Management within Infrastructure, Construction, Engineering, and Energy sectors.
4. A minimum of five years of experience in Credit and Financial Analysis.
5. At least five years of experience in Client Portfolio Management.
6. Knowledge of Trade and Transaction Banking products.
7. Deep understanding of Infrastructure & Energy value chains.
8. Deep sector knowledge of Infrastructure & Energy Sectors including emerging trends, threats, and opportunities.
9. Digital savvy and computer literacy.
10. Entrepreneurial and commercial thinking.
11. Excellent research, analytical, and problem-solving skills.
12. Integrity and courage to challenge actions within various business units and the status quo.