Senior Relationship Manager, Industrials, Client Coverage

KCB Bank Kenya is a prominent financial institution founded in 1877, operating in the banking and financial services sector with its headquarters in Nairobi, Kenya.

The Senior Relationship Manager for Industrials, Client Coverage at KCB Bank Kenya is responsible for driving business growth and achieving financial targets within the assigned sector. This includes executing client deals, collaborating with various business partners to implement sales growth strategies, and ensuring exceptional customer service to foster client retention and loyalty. The role also involves managing client facilities, exercising discretion in account conduct, and ensuring timely submission of credit proposals while maintaining portfolio quality.

1. Implement the sector strategy in alignment with overall divisional goals.
2. Achieve annual business growth targets across revenue, fees, profit, assets, liabilities, and customer numbers.
3. Execute client deals according to strategic client plans.
4. Collaborate with business partners like product management and bancassurance to implement sales growth tactics.
5. Champion consistent and seamless customer service to ensure client retention and loyalty.
6. Personally maintain and deepen client relationships at appropriate levels to foster long-term interest.
7. Monitor daily referrals to ensure client facilities are managed within bank parameters.
8. Exercise discretion in account conduct based on thorough client understanding.
9. Ensure timely submission of quality credit proposals adhering to Credit Policy guidelines.
10. Maintain the quality of the assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.

1. Hold a university degree from a recognized institution.
2. Possess a minimum of seven years of banking experience in the financial sector.
3. Have at least five years of experience in Relationship Management within Corporate Banking.
4. Demonstrate three years of experience in credit and financial analysis.
5. Have four years of experience in client portfolio management for industrial clients.
6. Possess knowledge of Trade and Transaction Banking products.
7. Be digitally savvy and computer literate.
8. Exhibit entrepreneurial and commercial thinking.
9. Possess excellent research, analytical, and problem-solving skills.
10. Demonstrate integrity and the courage to challenge actions and the status quo within business units.