Associate Senior Delivery Officer (Regional Partner & Technology Advocate)

The World Bank Group is an international financial institution founded in 1944, operating in the banking and financial services sector, providing financial and technical assistance to developing countries.

The Associate Senior Delivery Officer position is a blend of strategic advisory, user and business engagement, and technology enablement. The primary objective is to assist World Bank Group (WBG) operations teams in implementing policies, delivering programs, and expanding their impact through digital tools and data-driven approaches. This role is crucial for ensuring that digital platforms not only support but actively enhance operational effectiveness, foster innovation, and facilitate on-the-ground implementation. The Regional Partner will act as a strategic thought partner for regional and country task teams, helping identify operational challenges and technology needs. They will also serve as a liaison between field realities and the internal product development lifecycle, and facilitate informed decision-making regarding digital adoption, technology innovation, and process efficiency. This solution-oriented role demands strong systems thinking, a client-centric approach, and a deep understanding of both the development context and the capabilities and limitations of technology. It aims to cultivate a culture of innovation and collaboration with internal and external stakeholders to deliver impactful solutions.

1. Serve as a trusted advisor to task teams, project staff, and regional management on operational technology needs.
2. Analyze end-to-end business processes across various sectors to understand program goals, delivery challenges, and field constraints, identifying opportunities for efficiency and digital enablement.
3. Provide strategic guidance on how existing or new digital solutions can support evolving operational requirements and policy implementation.
4. Surface unspoken or emerging needs based on field observations, interviews, and data insights.
5. Recommend improvements to business processes through digital tools, automation, or data-informed workflows.
6. Identify recurring challenges across countries or sectors that can be addressed systemically.
7. Advise regional teams on implementation strategies for operational policy changes requiring digital adaptation.
8. Support regional stakeholders through business and technology transformation initiatives by assessing impacts, gathering requirements, validating future processes, and ensuring operational realities are reflected in planning and execution.
9. Partner with product managers and solution architects on digital platform design and evolution by providing business context, use cases, and field insights.
10. Act as a bridge between regional business teams and central product development teams, translating complex operational problems into clearly scoped technical solutions.
11. Evaluate existing technological solutions, recommending fit-for-purpose adaptations where needed.
12. Support prioritization by providing business impact framing, user insights, and field validation to product managers.
13. Monitor and facilitate technology adoption, performance, and user satisfaction within the region, providing feedback for continuous improvement.
14. Provide thought partnership with regional teams in designing business processes that are both policy-compliant and technology-enabled.
15. Ensure alignment between institutional operational policies and technical implementation across platforms.
16. Work with business and technical teams to promote the adoption of new tools and enhancements, using field insights to shape communication, training, and support strategies.
17. Support organizational learning by sharing case studies, user stories, and actionable feedback from the field.
18. Support the implementation of new digital tools, features, or policies by facilitating change management, user communication, and engagement activities.
19. Define key performance indicators (KPIs) for innovative initiatives, track progress, measure impact, and report outcomes to management.
20. Document lessons learned, best practices, and case studies, contributing to the Bank’s innovation knowledge base and supporting continuous improvement.

1. Master’s degree in computer science/STEM with 8 years of relevant experience OR a bachelor’s degree in computer science with a minimum of 10 years of relevant experience.
2. Relevant experience in areas such as development or multilateral operations, technology advisory/consulting/innovation, digital transformation and large-scale business modernization initiatives (including organizational change and technology adoption), and field program implementation.
3. Demonstrated expertise in emerging technologies, systems thinking, acting as a liaison, change management, evangelization, and innovation methodologies (e.g., AI, design thinking, agile).
4. Strong analytical, problem-solving, and communication skills.
5. Experience working in large, complex organizations or international development settings.
6. Familiarity with the World Bank’s operations, governance, and organizational structure is preferred.
7. Understanding of the World Bank’s operational frameworks and platforms (e.g., the Operations Platform) is preferred.
8. Experience in field-embedded roles requiring active collaboration with country teams and task teams in-region; multilingual capabilities are a plus.
9. Certification in SAFe Agilist, Digital Transformation, Organization Change Management, Design Thinking, or other relevant industries is preferred.