Training Manager – Alternative Channels

CIC Insurance Group Plc is a Kenyan insurance company founded in 1968, offering a range of banking and financial services.

Reporting to the Head of Agency Training, this role involves designing, implementing, and continuously improving training programs specifically for Bancassurance and Sacco Assurance distribution channels. The primary goal is to equip relationship managers, bank staff, and Sacco representatives with essential technical knowledge, product expertise, sales skills, and regulatory compliance understanding to effectively distribute life insurance solutions. This position is crucial for supporting business growth, improving channel productivity, and fostering a high-performance, customer-centric sales culture within alternative distribution channels.

1. Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels, aligning with organizational growth and distribution objectives.
2. Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
3. Design structured learning pathways for alternative channels to enhance productivity and advisory capability.
4. Deliver product, sales, and compliance training.
5. Ensure consistent and high-quality training delivery across all alternative channels.
6. Ensure training content is practical, relevant, and aligned to channel realities.
7. Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
8. Manage the training calendar for Bancassurance and Sacco channels.
9. Ensure all training activities and records meet regulatory and audit requirements.
10. Prepare periodic reports and insights on training impact within alternative channels.
11. Act as a key training contact point for alternative channel stakeholders.
12. Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.
13. Champion a strong learning culture across Bancassurance and Sacco channels.
14. Provide coaching and mentorship to trainees and channel stakeholders.
15. Support talent identification and development within alternative channels.

1. Bachelor's Degree in Business, Finance, or a related field.
2. Professional Insurance Certification (e.g., COP, LOMA, or Diploma in Insurance).
3. Minimum of 7 years of experience, with at least 3 years at a supervisory level.
4. Proven experience within the insurance industry is essential.
5. Expertise in Life Insurance Products and Sales Processes.
6. Proficiency in Instructional Design and adult learning methodologies.
7. Strong Leadership and Coaching skills.
8. Excellent Presentation and Facilitation capabilities.
9. Analytical skills with strong Needs Assessment and Performance Evaluation experience.
10. Skilled in Stakeholder Engagement and Communication.