Customer Delivery Manager

The Customer Delivery Manager will be responsible for overseeing the successful execution of MI projects within the Safaricom Group across Ethiopia and Kenya. This involves engaging with customers at executive and management levels, fostering strong relationships, and understanding their needs. The role also includes leading and mentoring a diverse team of delivery professionals, managing project costs and revenues to meet financial targets, and optimizing resource allocation. The manager will interface with Nokia Leadership and Product Line teams, providing updates and collaborating on strategic initiatives, while ensuring effective communication and coordination among all stakeholders. Proactive identification and mitigation of project delivery risks are essential for smooth operations. Additionally, the role involves conducting performance reviews, providing feedback, and representing the company at industry events to promote services and build networks.

1. Lead and manage all MI projects for the Safaricom Group, ensuring timely and successful delivery.
2. Engage with customers at Exco and Management levels to build strong relationships and understand their needs.
3. Lead and mentor a diverse team of delivery professionals, fostering collaboration and high performance.
4. Manage project costs and revenues, ensuring financial targets are met and optimizing resource allocation.
5. Interface with Nokia Leadership and Product Line teams, providing regular updates and collaborating on strategic initiatives.
6. Ensure effective communication and coordination across different teams and stakeholders.
7. Identify and mitigate risks associated with project delivery, taking proactive measures.
8. Conduct regular performance reviews and provide constructive feedback to team members.
9. Represent the company at industry events and conferences, promoting services and building networks.

1. Minimum of 8 years of experience in a customer-facing role with a proven track record in project management.
2. Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
3. Excellent communication and interpersonal skills, capable of building and maintaining strong customer relationships.
4. Proficiency in project management tools and techniques, with a solid understanding of project lifecycle management.
5. Experience in managing complex projects and delivering successful outcomes in a fast-paced environment.
6. Knowledge of industry-specific regulations and standards to ensure compliance in project execution.
7. Ability to work independently and manage multiple projects simultaneously, prioritizing tasks effectively.
8. Willingness to travel as required for customer engagements and project-related activities.
9. Bachelor’s degree in a relevant field such as Business Administration, Engineering, or a related discipline.
10. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.