Senior Business Analyst

Jubilee Insurance is a well-established insurance provider in Kenya, founded in 1937, offering a range of insurance products and services.

The Senior Business Analyst at Jubilee Holdings Limited is responsible for facilitating communication between business and technical teams. This involves translating business requirements into precise technical specifications and overseeing the entire requirements management process. The role also includes coordinating the testing and validation of solutions to ensure they meet business needs, adhere to quality standards, and satisfy user expectations. Ultimately, the Senior Business Analyst supports the successful delivery of solutions that improve user experience and contribute to the achievement of organizational objectives.

1. Analyze business needs and stakeholder requirements to inform the development of effective technical solutions, ensuring alignment with business objectives and customer needs.
2. Evaluate customer feedback, operational data, and market trends to identify opportunities for digital customer experience improvements, process optimization, and innovative solutions.
3. Benchmark industry practices and emerging technologies to inform solution recommendations and support continuous improvement of digital operations.
4. Collaborate with stakeholders to identify opportunities for business process improvement and drive the adoption of agile approaches that enhance operational efficiency and customer outcomes.
5. Elicit, analyze, and document business requirements through stakeholder interviews, workshops, surveys, and document reviews, translating findings into clear business requirements and functional specifications.
6. Critically evaluate information gathered from multiple sources, consolidate findings, and communicate actionable requirements to relevant stakeholders within the solution delivery team.
7. Review business processes and systems to identify gaps, inefficiencies, and opportunities for improvement in line with changing work practices and emerging technologies.
8. Analyze and document business processes and workflows, recommending improvements that enhance operational effectiveness in collaboration with relevant stakeholders.
9. Conduct root cause analysis of customer complaints, operational issues, audit findings, and risk incidents to identify gaps and recommend appropriate solutions.
10. Support market and industry benchmarking activities, analyze comparative findings, and identify opportunities to improve Jubilee’s digital operations.
11. Collaborate with relevant stakeholders to design and implement effective customer journeys across digital channels and other customer touchpoints, incorporating customer feedback to improve the overall experience.
12. Develop test cases and acceptance criteria, maintain requirements traceability matrices, conduct preliminary quality assurance of developed solutions, and support user testing activities to verify that solutions meet business requirements.
13. Ensure that proposed solutions comply with applicable industry standards, information security requirements, data protection regulations, and internal policies.
14. Adhere to established requirements management guidelines to maintain the quality, accuracy, and completeness of business analysis outputs.
15. Seek stakeholder feedback and identify opportunities to improve the quality of business analysis deliverables and customer service standards.
16. Collaborate with business teams, technology teams, and internal and external project partners to support the development and delivery of solutions that meet business and customer requirements.
17. Promote knowledge sharing and document lessons learned throughout the requirements management and solution delivery lifecycle to support continuous improvement.

1. Bachelor’s degree in Business, IT, or a related field.
2. CBAP certification is mandatory for this role.
3. PMP, PRINCE2, Lean Six Sigma, or Agile certification is an added advantage.
4. At least five years of experience in business analysis on complex projects.
5. Experience in requirements gathering, functional specifications, solution testing, and stakeholder coordination.
6. Insurance industry knowledge and multi-market experience are desirable additional qualifications.
7. Strong problem-solving and sound judgment skills.
8. Excellent oral and written communication and presentation skills.
9. Proven stakeholder engagement and relationship management abilities.
10. Strong planning, prioritization, and delivery focus.
11. High level of integrity and accountability.
12. A mindset for innovation and continuous improvement.
13. Proficiency in systems thinking and solution design.
14. Awareness of emerging technologies.