Officer, Back Office

I&M Bank Kenya Limited, established in 1974 and based in Nairobi, Kenya, is a financial institution focused on supporting branch operations through timely, accurate, and efficient transaction processing.

This role involves providing essential support to branch operations by ensuring that all transactions are processed with precision, efficiency, and punctuality. The successful candidate will be responsible for adhering strictly to the bank's established policies, procedures, and regulatory standards, thereby contributing to the overall operational integrity and customer satisfaction within the back office functions.

1. Verify outward clearing transactions, including cheques, EFTs, salary transfers, direct debits, and unpaid items.
2. Process and reconcile clearing transactions within both the Clearing System and the Core Banking System.
3. Handle outward SWIFT and RTGS remittances, which includes vetting customer instructions and securing necessary approvals.
4. Verify inward clearing items and manage customer notifications regarding unpaid instruments.
5. Authorize in-house cheque transactions within the banking system.
6. Investigate and resolve customer queries related to clearing and reconciliation items.
7. Serve as a joint custodian for the Branch Vault and/or ATM.
8. Supervise and provide coaching to support staff as required.
9. Ensure that daily customer call-backs are performed.
10. Reconcile branch suspense accounts and prepare periodic reports.
11. Support the bank's growth by actively cross-selling products and services.

1. Hold a Bachelor’s Degree in a Business-related field from a recognized institution.
2. Possess part qualification in CPA (K), ACCA, or an equivalent professional certification.
3. Have 1-3 years of relevant experience in banking or financial services.
4. Demonstrate strong analytical and numerical skills.
5. Exhibit excellent communication and interpersonal abilities.
6. Possess good report-writing skills.
7. Show strong planning and organizational skills.
8. Maintain a high level of accuracy and attention to detail.
9. Be capable of working effectively under pressure and meeting deadlines.