Office Assistant – Cleaning & Front Desk Support

Fresh Life is a Non-Governmental Organization (NGO) founded in 2011 and based in Nairobi, Kenya, dedicated to providing sanitation solutions.

The Office Assistant will be responsible for ensuring the office environment is consistently clean, hygienic, and welcoming. This includes daily cleaning tasks, maintaining washrooms and kitchenettes, preparing meeting rooms, and providing crucial front desk assistance. The aim is to create a professional and seamless experience for all staff and guests by upholding high standards of cleanliness and offering efficient administrative support.

1. Carry out daily cleaning and general upkeep of the office premises.
2. Sweep and mop floors, clean workstations, furniture, corridors, reception, and common areas.
3. Empty office bins and ensure proper waste disposal procedures are followed.
4. Clean windows and other surfaces as required to maintain appearance.
5. Sanitise high-touch surfaces regularly and respond promptly to spills or urgent cleaning needs.
6. Ensure the office remains clean, organised, and presentable throughout the day.
7. Clean and disinfect office washrooms multiple times daily.
8. Replenish sanitary supplies such as tissue, hand soap, and air fresheners.
9. Clean and maintain office kitchenettes, including countertops, sinks, appliances, cupboards, and utensils.
10. Monitor hygiene standards and report any maintenance or plumbing issues.
11. Clean, prepare, and reset meeting rooms before and after use.
12. Ensure whiteboards, markers, wipers, and extension cables are readily available in meeting rooms.
13. Refill drinking water dispensers and jugs.
14. Monitor cleaning and hygiene supply levels and report when stocks are low.
15. Water and maintain indoor plants.
16. Identify and report any facilities, maintenance, or safety concerns.
17. Support the opening and closing procedures of the office.
18. Professionally welcome and direct visitors.
19. Notify employees upon the arrival of their visitors.
20. Respond to or appropriately direct basic Front Desk inquiries.
21. Assist with visitor management and meeting room coordination.
22. Escalate security, visitor, or facilities concerns when necessary.

1. Previous experience in office or commercial building cleaning is essential.
2. Front Desk experience is considered an advantage.
3. Possess good communication and interpersonal skills, with effective English communication ability.
4. Be reliable, punctual, and well-organised.
5. Demonstrate strong attention to detail and a good work ethic.
6. Maintain a professional, presentable, and courteous demeanor.
7. Ability to work independently and effectively prioritise tasks.
8. Capable of following instructions, established procedures, and workplace standards.
9. Basic organisational and time-management skills.
10. Minimum academic qualification of KCSE.
11. A Certificate in Cleaning Services, Front Office, or a related field is an added advantage.