Front Office Trainee

Villa Rosa Kempinski Nairobi is a luxury hotel founded in 2013, operating in the hospitality and tourism sector.

The trainee will report to the Training Manager and will be responsible for learning and understanding various departmental activities and operations. They must consistently adhere to company policies and requirements throughout their training.

1. Check in and check out guests in a friendly manner, adhering to Kempinski Experience Assessment (KEA) standards.
2. Register guests upon arrival, assign rooms, and accommodate special requests. Assist guests with registration cards and use suggestive selling to promote hotel services.
3. Verify guest payment methods, follow credit-checking procedures, and refer cash payments to cashiers.
4. Process guest check-out procedures, inquire about last-minute charges, receive payments, settle accounts, and provide invoices.
5. Manage all front office cashier transactions, including posting charges and exchanging foreign currency, and balance the cash float at the end of each shift.
6. Respond to guest requests and questions politely, providing information, taking action, or referring issues to relevant personnel, including handling safe deposit boxes, messages, and complaints.
7. Coordinate room status updates with housekeeping, informing them of late check-outs, early check-ins, and special requests.
8. Stay informed about hotel products, services, daily activities, and meeting schedules.
9. Develop a working knowledge of room reservation procedures.
10. Maintain a tidy and organized working area.

1. Hold a Degree or Diploma in Hospitality/Hotel Management from a recognized institution.
2. No prior work experience is required.
3. Completed studies within the last year (2025/2026).
4. Must be a Kenyan Citizen.
5. Completed all coursework, even if not yet graduated.
6. Ability to work and communicate effectively in a multinational environment.
7. Excellent grooming skills and proficiency in professional and personal etiquette.
8. Good communication skills.
9. Outgoing personality with a positive learning attitude.