Sales Account Manager

Sarova Hotels & Resorts, founded in 1972, is a hospitality and tourism company based in Nairobi, Kenya, known for operating properties like Sarova Woodlands Hotel & Spa and Sarova Lion Hill Game Lodge.

The Sales Account Manager will serve as the primary representative for Sarova Woodlands Hotel & Spa and Sarova Lion Hill Game Lodge, responsible for converting conversations into confirmed business. The core objective is to significantly increase room nights, meetings and events, and food and beverage revenue through strategic relationship building, skilled negotiation, and consistent achievement of sales goals.

1. Achieve and surpass monthly sales targets.
2. Develop and manage a robust sales pipeline of at least 175 accounts across corporate, leisure, MICE, and social events.
3. Drive revenue across all guest services, including rooms, conferences, outside catering, group dining, and cocktails.
4. Promote and sell the Sarova Zawadi membership, growing annual recurring revenue through strategic pricing and strong closing techniques.
5. Monitor market trends, budgets, buying patterns, and competitor activities, providing recommendations to secure new business.
6. Maintain daily updates in the Goldmine CRM with accurate data, clear notes, and defined next steps for ongoing deals.
7. Cultivate client loyalty through consistent follow-ups, timely updates, and gathering feedback for service improvement.
8. Provide professional reports including weekly visit and pipeline updates, and a monthly revenue summary.
9. Host and entertain clients in line with company policy to foster strong relationships.
10. Contribute fresh ideas, smart segmentation, and market insights to support the annual business plan.
11. Attend sales meetings prepared with achievements, lessons learned, challenges, and future strategies.
12. Plan and execute sales activities across strategic, relationship, and transactional accounts on a weekly, bi-weekly, and monthly basis respectively.
13. Undertake additional business-building tasks as assigned by management.
14. Make offers within company policy to secure and protect business.
15. Organize sales functions to maintain Sarova's brand presence.

1. Possess a Degree or Diploma in Business, with a Sales option or minor being advantageous.
2. Bring at least 4 years of experience in the service industry, with a strong preference for hotel marketing or sales experience.
3. Demonstrate understanding of the corporate and commerce sectors.
4. Be a natural relationship builder: confident, upbeat, presentable, and comfortable engaging with decision-makers.
5. Capable of collaborative teamwork, influencing others effectively, and delegating appropriately.
6. Highly mobile and willing to travel locally and internationally.
7. Energetic and enthusiastic about challenges.