Lead Program Manager, Distribution

Airtel Kenya is a telecommunications company that provides mobile network services across Kenya. The company is committed to fostering diversity and inclusion within its workplace.

The Lead Program Manager, Distribution at Airtel Kenya is responsible for implementing strategic roadmaps focused on transforming distribution channels to achieve business growth targets. This involves leading significant cross-functional programs designed to improve channel productivity, increase customer acquisition, expand market penetration, and optimize operational efficiency. Key responsibilities include overseeing the governance, planning, execution, monitoring, and benefits realization of critical distribution initiatives. The role also requires identifying opportunities for business process improvement within the distribution ecosystem and supporting the design and implementation of new distribution models to boost commercial performance.

1. Execute strategic distribution transformation roadmaps aligned with business growth targets.
2. Lead large-scale, cross-functional programs to improve channel productivity, customer acquisition, market penetration, and operational efficiency.
3. Drive the governance, planning, execution, monitoring, and benefits realization of critical distribution initiatives.
4. Identify opportunities for business process improvement and optimization across the distribution ecosystem.
5. Oversee the effectiveness and performance of distribution channels, including agents, activating outlets, partners, digital channels, and third-party distributors.
6. Support the design and implementation of new distribution models that enhance commercial performance.
7. Develop robust business cases, project plans, budgets, risk mitigation frameworks, success metrics, and implementation schedules.
8. Establish and monitor KPIs, dashboards, and reporting frameworks to track program performance and business impact.
9. Engage management and stakeholders to align priorities, manage dependencies, and drive organizational commitment to strategic initiatives.
10. Present program progress, key risks, opportunities, and recommendations to senior management.
11. Lead, coach, and develop program and project team members to ensure successful delivery of strategic objectives.

1. Bachelor's degree in a business-related field.
2. Project/program management certifications such as PMP, Lean Six Sigma, PRINCE2, or Agile are an added advantage.
3. Minimum of 5-7 years of work experience, preferably within Telecommunications, FMCG, Retail, or other distribution-intensive industries.
4. Proven track record in leading large-scale, cross-functional transformation programs and initiatives.
5. Strong experience in stakeholder management at a senior leadership level and influencing across multiple functions.
6. Strong commercial acumen.
7. Results-oriented with strong program and project management skills.
8. Advanced data analytics and problem-solving skills.
9. Strong financial and business case evaluation capability.
10. Executive stakeholder engagement and influencing skills.
11. Exceptional communication, presentation, and negotiation skills.
12. Good organizational skills with the ability to multitask.