Housekeeping Trainee

Villa Rosa Kempinski Nairobi is a luxury hotel established in 2013, operating in the hospitality and tourism sector in Nairobi, Kenya.

The Housekeeping Trainee, reporting to the Training Manager, will immerse themselves in the daily activities and operational procedures of their assigned department. This role requires a commitment to understanding and upholding all company policies and requirements throughout the training period.

1. Maintain cleanliness of corridors, public areas near guest rooms, equipment, and pantries.
2. Stay updated on hotel products and services to effectively answer guest inquiries.
3. Respond to guest questions and requests courteously, taking appropriate action or escalating issues as necessary, such as providing information or extra amenities.
4. Document relevant information on assignment sheets for records and future reference, and report special guest needs, unusual situations, or incidents requiring follow-up at the end of each shift to ensure guest satisfaction.
5. Verify the physical condition of rooms and inform the Order Taker of any discrepancies.
6. Immediately report lost and found items to the Supervisor and Order Taker, coordinating their retrieval.
7. Perform turn-down service in assigned guest rooms according to hotel standards, including bed preparation, replenishing supplies, and bathroom cleaning, while assisting in cost control for guest and cleaning supplies.
8. Clean assigned guest rooms, including those with late check-outs or service requests, adhering to hotel standards for bed making, dusting, replenishing supplies, bathroom cleaning, and vacuuming.
9. Inspect rooms during cleaning to ensure all items are in proper working order and report any repair needs to the Supervisor.
10. Inspect floors and public areas to ensure cleanliness and maintenance of facilities, equipment, and amenities, verifying contractor work and taking corrective actions to meet Kempinski standards.
11. Identify departmental training needs, develop training plans, and secure Executive Housekeeper approval before implementation.
12. Ensure availability and maintenance of all equipment and supplies, controlling amenity and cleaning supply usage to adhere to budget and proper tool utilization.
13. Monitor housekeeping procedures such as Lost and Found, Key Control, Security, Emergency, and Health and Safety protocols for both employees and guests.
14. Engage in housekeeping projects like general cleaning, encompassing scheduling, inspections, record-keeping, follow-up, and inter-departmental communication.
15. Perform administrative tasks including attending meetings, writing reports, and maintaining daily logs.

1. Hold a Degree or Diploma in Hotel Management from a recognized institution or an equivalent qualification.
2. No prior work experience is necessary.
3. Completed coursework within the last year (2025/2026).
4. Must be a Kenyan Citizen.
5. Completion of relevant coursework is required.
6. Demonstrated ability to work and communicate effectively in a multinational setting.
7. Possess excellent grooming standards and be proficient in professional and personal etiquette.
8. Strong communication skills.
9. An outgoing personality with a positive attitude towards learning.