Receptionist

This role involves managing the front office and providing comprehensive administrative support to ensure the efficient achievement of the client's strategic objectives. The successful candidate will be the first point of contact for all visitors and clients, handling various front-desk duties and contributing to a professional office environment.

1. Professionally receive, welcome, and direct all visitors, clients, and guests.
2. Maintain a neat, organized, and professional reception area.
3. Efficiently operate the company switchboard, managing all incoming and outgoing telephone calls.
4. Demonstrate excellent telephone etiquette and ensure prompt handling of inquiries.
5. Coordinate visitor registration and access using the Visitor Management System.
6. Receive, record, and coordinate all deliveries, parcels, and correspondence.
7. Provide administrative support including filing, document preparation, record management, and report writing.
8. Prepare and process requisitions using the organization’s ERP system.
9. Manage official email correspondence, ensuring timely responses and necessary escalations.
10. Maintain accurate records of visitors and communications.
11. Support emergency response procedures, including First Aid and Fire Safety protocols.
12. Perform any other assigned duties as required.

1. Diploma or Degree in Business Administration, Office Management, Secretarial Studies, Public Relations, or a related field.
2. Minimum of 2 years of experience in a reception, front office, customer service, or administrative support role.
3. Knowledge of switchboard operations and visitor management systems.
4. Desirable knowledge of ERP systems and requisition processing.
5. Familiarity with emergency response procedures, including First Aid and Fire safety.
6. Professional and presentable appearance.
7. Excellent customer service and interpersonal skills.
8. Strong verbal and written communication skills.
9. Professional telephone etiquette.
10. Good computer skills, including proficiency in Microsoft Word and Excel.
11. Strong organizational and multitasking abilities.
12. High integrity, confidentiality, and professionalism.
13. Attention to detail and ability to work independently.
14. Good problem-solving and time management skills.